Alliance

all lines normal

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24/7 NOC / 99.99% uptime SLA

Every call goes through.

Alliance carries and monitors every call, and only pings a person when it matters.

Start freeWatch the NOC, 2 minutes

free line audit / no setup fee / no long contract

Reroute on jitter

3 steps / 1 branch

100%

running

Jitter over 30ms

condition

Log to call record

cdr

Ask the NOC

waiting on a yes

4 min

true

else

last calls

  • 09:41:02trunk reroute129 ms
  • 09:38:57queue health check2.1 s
  • 09:31:14mos quality probe410 ms

Jitter spike

sip trunk

connects to 240 carriers, dialers and CRMs you already run

  • twilio
  • genesys
  • avaya
  • five9
  • zendesk
  • teams
  • webrtc
  • 233 more
voice infrastructure

Most bad calls start upstream.

A trunk degrades. A carrier reroutes. A queue backs up. Alliance watches the network and leaves you the decisions.

01

One map, every route

Trace each call from carrier to agent. A trunk that fails at 3am is rerouted in seconds.

call 41982

connected, 129 ms

  • dial carrier0 ms
  • check jitter0 ms
  • route, best trunk0 ms
  • agent pickupqueued
050100150200 ms

02

Alerts where your team already is

Push an alert to Slack or Teams, approve a failover, keep moving. Nobody learns another tool.

#noc

today

Alliance

9:41

Jitter on trunk DXB-02 is 48 ms, over your limit. Fail over?

jitter
48 ms
trunk
DXB-02
rule
over 30 ms needs a human
ApproveHold

waiting 4 min

03

Every call is on the record

Quality, routing and timings for 90 days. Replay any call path before you trust a carrier.

  • mon
  • tue
  • wed
  • thu
  • fri
  • sat
calls per weekday62,000 average

The best phone line is the onenobody mentions in standup.

now

reliability

Boring in the ways that matter.

Carriers, failover, codecs, residency. The parts nobody demos, and the parts that decide the year.

One network, every carrier

Alliance holds the trunks, failover and codec rules, so a call behaves the same on Twilio or on the PBX you installed last week.

  • twilio
  • genesys
  • avaya
  • five9

trunks, failover, codecs, replay

one network, every connection

Calls stay where they belong

Pick Dubai, Frankfurt or Virginia. Recordings and logs stay in the region you chose, and the audit trail says so in writing.

where calls connected, last 24 hours

  • me-central-1 Dubai46%
  • eu-central-1 Frankfurt38%
  • us-east-1 Virginia16%

a call never leaves the lane it started in

daily view

A Tuesday, seen from Alliance.

The screen your NOC actually keeps open: what connected, what is queued, and who owes an answer.

this week, call by call

next probe in 12 s

  • mon
  • tue
  • wed
  • thu
  • fri
  • sat
  • sun

hands off

82%

of faults fixed without a person in the loop

waiting on people

3 approvals

Longest wait: 4 minutes, in #noc

failures and recoveries

  • rerouted
  • dropped

where calls ran

Every call stays in the region that started it

case studies

Numbers we did not have to explain away.

Counted across every client centre, including the ones that left. An honest average, not a best case.

  • volume

    62,000

    calls carried on an average weekday

    up 18% since March

    We dropped two carriers nobody trusted and a status page that had been lying to us.

    Layla Haddadhead of operations, Cedar Contact

  • time back

    11

    hours a week given back per supervisor

    measured across 140 centres

    Supervisors stopped chasing call-quality reports. They just land in the channel now.

    Rohan Mehtaservice lead, Northgate BPO

  • first attempt

    99%

    of calls connect on the first attempt

    the other 1% rerouted and passed

    What sold my team was the log. When a call drops we see the exact SIP trace.

    Omar Al Mansooricto, Bright Coast Support
pricing

You pay for calls, not for seats.

Add every agent on any plan. Nobody should have to ask permission for a clean line.

estimate

your plan

Team

$300a month

30,000 calls included

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